Overview
Our Community hub is the place to collaborate with other users and the Rosepetal team: ask questions, suggest ideas, and report problems. In the Helpdesk, this page appears as Community.
Use the Community for open discussions and shared learning. For private or account‑specific matters, please submit a support ticket instead (see My Area).
Accessing the Community
- Log in to the Help Center.
- Open the Community category: Rosepetal Community.
- Browse topics or click Add Topic to start a new one.
Content types
- Announcements — official updates from the Rosepetal team.
- Questions — ask for help, how‑tos, or best practices.
- Ideas — propose features or improvements; others can vote.
- Problems — report issues you are facing. The team may convert a problem into a support ticket to track it.
Browsing & filters
Use filters to find what matters to you faster:
- All — everything in one view.
- Unreplied posts — topics without replies yet.
Question filters
Idea filters
Problem filters
Note: Status labels are maintained by the Rosepetal team to reflect progress and triage.
Create a new topic
- Go to the Community: Rosepetal Community.
- Click Add Topic.
- Select the appropriate type: Question, Idea, or Problem. (Announcements are posted by the Rosepetal team.)
- Enter a clear Subject and detailed Description.
- Submit your topic. Other members can reply and vote where applicable.
Follow & notifications
- Follow the category from the right panel to receive updates from the Community.
- Follow individual topics you care about to get notified of new replies.
- Use the Most voted filters to discover popular questions, ideas, and problems.
Posting guidelines
- Use descriptive titles and include steps, context, and screenshots where helpful.
- One topic per request or issue to keep discussions focused.
- Do not share secrets, personal data, or credentials. For sensitive matters, use My Area to open a private ticket.
- Be respectful and constructive. Voting helps prioritize community needs.