How to submit a help request

Prerequisites

Go to support.rosepetal.ai, log in, and click Submit a ticket. This opens the form.

Department: select the most relevant option (see full list below).
Subject: enter a short, clear title (required).
Description: explain your issue or request in detail.
Attachments (optional): upload any screenshots or files that may help resolve your case.

Available departments are:

Support, communications, administration and billing – general support, communications, account management and billing issues.
Flows and inference – flow design, orchestration and inference execution.
Datasets and labeling – data management and labeling tasks.
Training and models – model training processes and AI models.
Panels and monitors – dashboards, panels and monitoring tools.
Controller and cameras – controllers, devices and cameras.
Access and permissions – authentication, roles and permissions.

In the Additional Information section you can provide details to help the support team prioritize and classify your ticket:

Priority: select the urgency of your request. Options are:
- High – critical problem with strong impact.
- Medium – important issue, should be addressed in a reasonable timeframe.
- Low – minor issue or request, not urgent.
Classification: choose the type of request:
- Question – you need information or guidance.
- Problem – something is broken or not working as expected.
- Feature – request for improvement or new functionality.
- Others – does not fit into the categories above.

After filling in all required fields, click Submit to send your ticket.

Once submitted, you will see a confirmation message on screen and receive an email with your ticket details.

To check the status of your existing tickets or to create new ones, go to the My Area section after logging in.